Items in unused and original condition are eligible for returns within 30 days by mail or in-store with original receipt/electronic receipt lookup. Damaged/defective merchandise may be returned in-store or online. Shipping charges are non-refundable. Pandora Gift Cards or E-Gift Cards are non-returnable.
FINAL SALE
The following items are considered Final Sale and cannot be returned, exchanged or refunded with the exception of damaged/defective merchandise.
• Custom Items
Returning your item is easy and free! Just follow the steps below:
- Just Contact Our Support team with Order Id They Will Assist You.
- Securely pack your item(s).
- “Return this package” — or contact us for help.
Refunds & Processing Times
- Once your package is received and validated by our warehouse, we’ll process your return and send you a confirmation email.
- Refunds may take up to 7 business days after validation, but we aim to process them within 5 business days.
- All refunds are issued to the original form of payment. Please note:
- Original shipping charges are not refundable.
- Banks may take an additional 3–5 business days to credit your account.